Reaching contacts is the key to success.
The more time agents spend in meaningful conversation with decision makers the more productive they are and the more revenue grows. Intelligent Contacts has the ability to turn idle time into productive time by increasting the contact rates by 200% - 300% compared to manual calling. In addition, clients switching from other dialers have experienced increases of 20 - 50% in their contact rates.
Intelligent Contacts is truly predictive
Unlike legacy premise based dialers there are no line capacity limits. Rather than having to choose 2:1 or 3:1, Intelligent Contacts clients have unlimited line capacity available to them. Several recent studies have shown that outbound sales campaigns require 7:1 dialing ratios in order to keep agents talking 40+ minutes per hour. In some markets, like collections, those ratios increase significantly to as much as 17:1.
Intelligent Contacts removes the guesswork. Four different predictive algorithms adjust constantly based on realtime numbers to automatically manage dialer pacing. Intelligent Contacts enables our clients to run circles around competitors operating with ratios from twenty years ago.
Intelligent Answering Machine Detection
Most dialers correctly recognize about 70% of answering machines, voicemail, and operator intercept calls. That means that 30% of answering machine calls are still transferred to live agents. Intelligent Answering Machine Detection (Intelligent AMD) boosts performance to 95%+ which keeps the RIGHT calls going to agents. This alone elevates contact rates by 1/3 day after day.
Intelligent call routing prevents losing "money calls"
Abandoned calls and poor inbound call handling are extremely costly. They represent missed opportunity and worse yet, lost revenue. Intelligent Contacts helps save those calls through Intelligent Call Routing. Unlimited line capacity means that inbound callers never get a busy signal. They are given priority to talk with an agent and even in overflow situations, both inbound or outbound, calls can be routed to other qualified groups, teams, or individuals.
Selected Features:
- Automatic Call Distribution
- Browser based campaign management
- Unlimited simultaneous campaigns
- Call Groups and Teams
- Remote agent support
- Multiple Do Not Call Lists
- Smart Dial; best time to call feature
- Skills-based routing
- Call teams and groups
- Intelligent Call Management
- Web based configuration
- Text to speech - MANY voices available
- 100% Call Recording, indexing, and auditing
- Unlimited IVR options with payment integration
- Compliance tools
- Realtime reporting and dashboards
- System Monitoring