Communicate regularly to reduce disconnects
Customers rely on utility services for more than just basic needs. Strong communication is important in an industry we sometimes take for granted. Your customers want to know right away if they will experience service interruption due to scheduled repairs or late payments.
Reduce Disconnects
Disconnecting customers is expensive for most utility services and frustrating for customers. Intelligent Contacts can reduce the cost associated with disconnections through instant notification when payments are due, late, or disconnection is eminent. Better still is the ability to drive last minute payments via the web through Intelligent Negotiator. Customers can make online payments with credit, debit, or directly from their bank.
In addition we know that there are specific segments of the popluation without bank accounts. They can STILL use Intelligent Negotiator and make payments online while securely paying with cash through the web site. It's all built in.
Communicate early and often
Easy campaign management automates the process of contacting your customer base with important notifications and alerts. Target specific geographical regions that may be affected by changes in service. Deliver realtime updates to consumers to deflect calls to agents asking about status. Campaigns may also be set up so that your customers have the option to contact you for more information with the touch of a button.
- Payment reminders and notifications
- Service interruption notifications
- Maintenance Notifications and status updates
- Weather alerts - freeze warning, tornado danger
- IVR system with automated payment capture
Intelligent Contacts works with your existing utility management or CRM software. Conduct campaigns at any time, from anywhere. All you need is an internet connection and a contact list. With years of experience in contact delivery and technology services, we continuously research and deliver the best services to our clients in a fast developing world of new communication. Utilize consumer preferred communication channels in any combination - voice, text, and/or e-mail. Simple and effective.