Leverage technology and consumer trends for faster payment
The Intelligent Contacts platform has a unique approach to collections and accounts receivable uniting traditional collection technics with high end technology. We offer your business several valuable tools for making contact while remaining compliant with industry laws and regulations. Driving payments with compliance is the primary focus.
Virtual Contact Center
Leverage agent capacity from anywhere on the planet - your office, home office, offshore, and anywhere in between. Virtual solutions provide complete freedom and flexibility.
Intelligent Negotiator
You want to get paid and consumers prefer to pay online 26 to 1 over talking to a collection agent. Intelligent Negotiator bridges that gap and does everything an agent can do including negotiating settlements, payment plans, and processing payments. It collects 24x7x365, even when your agents can't. Automate success. Go to sleep with overdue accounts and wake up to payments.
Predictive Dialer
Increase contact rates 300% - 400% over manually dialing. Turn agent idle time into productive time to put your recovery rates on the fast track in days. Drive payments through multiple channels and payment methods.
Have a dialer already? Intelligent Contacts leverages the latest in technology to deliver 31% more right party contacts per hour than other dialers.
- Agent and messaging campaign management (voice, text, and e-mail)
- Capture phone, mobile, web, and IVR payments
- Caller ID control with local numbers available
- Full call recording
- Unparalleled delivery rates
- Manage missed responses effortlessly
- True API for updating internal systems of campaign results within seconds
- Block abusive repeat caller's phone numbers which might interrupt work flow
- Scrub contact lists against previous campaign results to ensure the best contact possible - for any given campaign
Compliance Tools:
- Time zone mapping based on area code and zip code to ensure call time compliance, exceptions are only dialed during open 'windows' in order to ensure compliance
- Whispers account data and compliance conditions
- Scrub all contact lists against the litigant consumer and bankruptcy databases
- Data scrubs to identify line type, carrier information, false operator intercepts, new contact data, and ownership of phone numbers